IT Solutions

Client Services Coordinator

US-PA-Fort Washington
12 months ago
ID
2016-1016
# of Openings
1
Category
Information Technology

Overview

We are an established IT consulting company located in Fort Washington, PA looking for an organized, intelligent and energetic individual to join our team as a Client Service Coordinator.

 

The people who work at our employee-owned (ESOP) firm enjoy a fast-paced environment where everyone's contribution makes a difference to the team. Our staff members are cool under pressure and handle demanding clients and challenges in stride.

Responsibilities

 


The Client Service Coordinator is the primary point of contact between our company and our Network Services clients. This position requires handling a full range of tasks, including answering client phone calls, coordinating technical service and maintaining the service database.  As clients are generally calling with technical issues, this unique position is ideal for someone who has strong customer service and organizational skills and would like to build their technical skills.

  • Managing service scheduling for multiple clients, prioritizing workload
  • Working with clients and engineers to clarify information and set proper expectations
  • Monitoring progress for each service ticket and escalating as necessary
  • Reporting any quality-related or client-related issues to management
  • Fostering a team approach to meeting objectives of our clients
  • Participation in departmental re-engineering efforts to increase efficiencies

Qualifications

 

 

  • Excellent written and verbal communication skills. Must be personable and good on the phone.
  • Ability to develop and manage client relationships. Service oriented.
  • Demonstrate strong time management and organizational skills in a fast-paced environment
  • Above average computer skills
  • Some college coursework required, degree preferred
  • Must be a team player
  • Recent grads with technical aptitude or experience encouraged to apply. Candidates with experience in traffic coordination who also have an interest in computers are encouraged to apply.

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