IT Solutions

  • Network Escalation Engineer

    Job Locations US-PA-Fort Washington
    Posted Date 2 years ago(10/24/2016 4:06 PM)
    # of Openings
    Information Technology
  • Overview

    Reporting to the Technical Services Director, the Network Escalation Engineer will provide remote management of multiple client networks of various sizes and levels of complexity from our location in Fort Washington, PA. Since our clients rely on IT Solutions as their sole technology resource, this position requires handling a full range of tasks, from server troubleshooting to user desktop issues. The Network Support Engineer must also provide superior service consistently.

    The individual we seek enjoys handling challenges of all sizes and finds reward in helping businesses big and small make the most of their technology. In addition to being well organized, efficient, and able to work with limited supervision, the candidate must possess strong written and verbal communication skills. Time management ability is a must.


    Experience with Design, Installation, and Configuration in most or all the following:

    • Extensive hands-on experience with Windows 2008/2012 Server, Exchange 2007/2010/2013 and including maintenance and support
    • Expert level Microsoft Windows /Active Directory and related services
    • Office 365 (E-mail, Lync) implementation and support
    • Server hardware configuration, including RAID, NIC teaming, iSCSI
    • Exchange 2007 - 2016
    • VMware vSphere 5.0 and above or Microsoft Hyper-V
    • Firewall installation and configuration with Fortinet, Cisco ASA, or SonicWALL
    • WAN/LAN configuration including T1 and MPLS
    • Basic knowledge of Cisco/HP router and switch configuration, including VLANs and static routing
    • SQL Server installation and configuration
    • Wireless technologies, including current standards, authentication and authorization
    • Corporate Antivirus Products (Symantec, Kaspersky, AVG)
    • Imaging tools such as Ghost, Acronis, WDS, or CloneZilla


    • 4+ years as a Project Network Engineer or Senior Network Administrator
    • Proven track record of executing on multiple projects simultaneously
    • Prefer IT consulting and project-oriented background
    • Managed Services Provider experience is preferred
    • Microsoft Certified Professional status, MCSE or MCITP preferred
    • CCNA is a plus.

    Additional Preferred Experience:

    • Remote Desktop Services or Citrix XenApp
    • Site-to-site and SSL client VPNs a plus
    • Education on standard project methodologies
    • iSCSI, SAS, and Fibre Channel SAN controllers and connectivity
    • Mac OS
    • Cloud backup solutions


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